Subscribe for updates!

Search this blog..

Top Stories of the week

GM, Toyota win top awards for customer loyalty

Posted in : GM

(added few years ago!)

Detroit-based General Motors Corp. and Japan-based Toyota Motor Corp. are in a neck-and-neck competition when it comes to U.S. customer loyalty.

GM had the top loyalty for manufacturers during the 2007 model year, while Toyota was tops for brand loyalty, according to the 12th annual Polk Automotive Loyalty Awards.

Advertisement
The results, released Tuesday night during the 2008 Automotive News World Congress, mirror the photo-finish global sales race between the two automotive giants.$HOMEG$

"GM and Toyota have proven that they know what it takes to keep customers coming back to their brands," said Stephen R. Polk, chairman, president and CEO of R.L. Polk & Co. "GM won a total of seven awards, including three vehicles that have won for the first time, which is a great testament to their overall manufacturer loyalty."

In all, 63% of GM customers returned to buy another GM brand product during the year, compared with an average of 55% for the industry.

Meanwhile, 57% of Toyota brand purchasers went back for seconds, compared with 45% for the industry.

GM and Toyota also had impressive performances in individual vehicle categories.

GM's Saturn Ion was the top-performing small car, while the Toyota Prius had the best repeat purchases among buyers of midsize cars.

Toyota's Lexus brand took top awards in the luxury car and midsize SUV segments.

GM's Chevrolet Silverado, meanwhile, was rated tops among full-sized pickups in 2007 -- unseating Ford Motor Co.'s F-Series, which had maintained the No. 1 place for the first 11 years of the study.

Related Posts

» Buyers paying more for Hyundai Elantra than Honda Civic, Toyota Corolla

» NHTSA Opens Investigation into Burning Toyota Camry/RAV4 Window Switches

» Honda Tops 800,000 Hybrids, Still Trails Toyota’s 3 Million Record

» Audi's Media Agency Wins Two Creative Media Awards for the Brand

» Toyota Camry May Avoid Rebuke Civic Got From Consumer Reports

» Audi Names Director of Customer Experience

» Car Wreck: Honda and Toyota

» Toyota to cut North American output

(added few years ago!) / 319 views